LONG-TERM CARE CLAIMS SPECIALISTS
We know this mountain.
We will get you to the top.
When someone you love needs care, the insurance claim process that should be straightforward, isn't.
We know exactly what insurance companies look for. We work to get your claim right before it ever reaches them. Every day of delay is another day your family pays out of pocket.
We have been on this mountain with many families. We know the terrain and turns.
Nobody should have to navigate this alone. And with us, you won't.
WHAT CLIENTS SAY
Families just like yours. Situations just like this.
⭐⭐⭐⭐⭐
"I wish I had called My LTC Sherpa before I wasted weeks trying and getting nowhere closer to filing my aunt's claim."
- Adult niece, policyholder's family
⭐⭐⭐⭐⭐
"The insurance company kept asking for more documentation. We did not know what they actually needed. My LTC Sherpa did."
- Spouse, John Hancock policyholder
⭐⭐⭐⭐⭐
"We thought a denial was final. It wasn't."
- Adult son, Genworth policyholder
THE HONEST TRUTH
Most families have never done this before.
We are professionals.
If this already feels impossible, that is not on you. The process is designed for insurance companies, not families. Their trained claims evaluators know exactly what documentation is required, exactly what language triggers approval, and exactly what inconsistencies justify a delay or denial. Families filing on their own are learning as they go. That gap is where claims fall apart.
We know what the insurance company needs before they ask for it. We give your claim the best possible start.
72%
of claims end because the person dies — not because benefits run out. The benefits were there. The time was not.
Source: American Association for Long-Term Care Insurance, 2022
$71,000
average annual cost of home care — at stake on every claim.
Source: Genworth Cost of Care Survey, 2025
Every mistake costs weeks. Every week costs money your family is already spending on care and won't get back.
WHY WE BUILT THIS
Like most families, we kept putting it off. The paperwork felt overwhelming. Nobody knew where to start. We even had a retired long-term care insurance agent in the family and we still delayed.
And it was costing us $900 a day.
My biggest fear was failing someone I loved at the moment it mattered most. If it happened to us with an insider in the room, it happens to everyone.
I mentioned it at a dinner party. Three people at the table were going through the same thing.
My LTC Sherpa was born because I couldn't keep standing by and not help.
"Every week you wait, the insurance company keeps money that belongs to your family. Twenty minutes with us changes that."
-Rachel Malka Barr, Founder
FOR ADVISORS
For estate attorneys, wealth managers, and insurance professionals.
The referral you have been looking for.
Your client has a long-term care insurance policy. Filing and managing the claim correctly is not your specialty and it should not have to be.
We manage the claim. Everything else we refer back to the professionals in our network. No referral fees. No conflicts of interest.
We keep you informed at whatever level works for you. We never create confusion about who owns the relationship. When family members, for example, ask about long-term care insurance for themselves, we connect them with the right people in our network.
If you have a client who you think needs this right now, the easiest next step is a quick call.
HOW REFERRALS WORK
You refer. We take a free call with the family. If we are the right fit we begin immediately. We never create confusion about who owns the relationship.
WHO REFERS US
— Elder law attorneys and estate attorneys
— Wealth managers and financial planners
— Life and long-term care insurance brokers and agents
— Home care agencies and geriatric care managers
— Concierge physicians and care coordinators
Anyone who sees what their client is carrying and knows they deserve someone in their corner.
HOW IT WORKS
From the first call to the first check, we handle it.
Most people come to us not knowing where to start. That is completely normal. Nobody teaches you how to do this.
Starting is our job. Carrying it is our job. Getting you to the top is our job.
01
We read the policy
Not a summary. The full contract. We find out exactly what your family is entitled to, what the insurance company will require, and what could slow things down before we file a single form.
02
We build and submit the claim
We make the calls to the insurance company. We coordinate medical records. We work with medical professionals to ensure the care plan supports the policy requirements. We make sure every document is telling the same story. This is where most claims are won or lost. We do not leave it to chance.
03
We stay on it
We submit invoices monthly. We handle ongoing approvals. We follow up with the insurance company so you do not have to. Month after month, for the life of the claim. You do not manage any of it.
COMMON QUESTIONS
You have questions. We have answers.
And if yours is not here, just call. We will figure it out together.
BOOK A FREE CALL
Book a free 30-minute call.
We will listen first. Then we will tell you exactly where you stand and what comes next.
No paperwork before we talk. No pressure. Just a real conversation.
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